Privacy Policy

1. Who We Are

Creative Coast Plumbing & Gas (ABN available on request) is a QBCC-licensed plumbing and gas fitting business based in Labrador, Gold Coast, Queensland. We operate the website creativecoastplumbing.com.

We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We collect personal information only when you voluntarily provide it to us — for example when you:

• Submit a quote request or contact form on our website
• Complete our lead-qualifying survey (issue type, urgency, suburb, contact details)
• Call or email us directly

The information we may collect includes:

• Your name
• Phone number
• Email address
• Suburb or address (for quoting and scheduling purposes)
• A description of the plumbing or gas issue you need help with

We do not collect sensitive information (such as health, financial, or government identifier data) through our website.

3. How We Use Your Information

We use the personal information you provide to:

• Respond to your enquiry and provide a quote
• Schedule and carry out plumbing or gas fitting work
• Send you a job confirmation or follow-up communication
• Improve our services and website

We will not use your information for unsolicited marketing without your consent, and we will not sell, rent, or trade your personal information to third parties.

4. Disclosure of Your Information

We may share your information with trusted third-party service providers who assist us in operating our business (for example, email notification services or scheduling tools). These providers are required to keep your information confidential and use it only for the purpose for which it was shared.

We may also disclose your information if required by law or to protect the rights, property, or safety of our business, our customers, or others.

5. Data Storage and Security

Your information is stored securely on servers located in Australia or with reputable cloud providers. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

While we take reasonable precautions, no data transmission over the internet is completely secure. If you have concerns about the security of your information, please contact us directly.

6. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. To make a request, contact us using the details below. We will respond within a reasonable timeframe.

7. Cookies and Analytics

Our website uses Google Analytics (GA4) to collect anonymised information about how visitors use the site (pages visited, time on site, general location). This data does not identify you personally. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies or sell browsing data to third parties.

8. Links to Other Websites

Our website may contain links to third-party websites (for example, Google Maps or Google Reviews). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

9. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available at creativecoastplumbing.com/privacy-policy. Continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

• Business: Creative Coast Plumbing & Gas
• Phone: 0485 090 185
• Email: nic@creativecoastplumbing.com
• Address: Labrador QLD 4215, Gold Coast, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).